Tawain's government ICT usage ranks second in the world, its global information techonoly competitiveness moves up again, indicating e-government has become one of the main drivers for Taiwan’s high-tech development and competitiveness.
The government’s efforts in promoting information and communications technologies(ICT) development, fostering a quality networked society and advancing e-government services have now won international acclaim. According to the latest “Global Information Technology Report 2010-2011” published on 12 April, 2011, by the World Economic Forum (WEF), Taiwan’s overall ICT usage and network readiness ranks sixth among the 138 countries surveyed, an improvement of five positions from the previous year. Taiwan also ranks the 2nd among Asian countries, right after Singapore. Government agencies outperform enterprises and individuals in terms of ICT infrastructure and Internet usage, with Government ICT usage and readiness ranked second and fifth respectively.
Minister of the Research, Development and Evaluation Commission (RDEC) Dr. Chu Chin-Peng said, according to the 2010 digital divide survey conducted by the RDEC, Taiwan’s household Internet access exceeded 80% for the first time and personal and mobile internet access rates are 70% and 53% respectively. With increases in household Internet access and e-government services usage, government online services have become one of the major channels for citizens to obtain information and communicate with the government. Minister Chu emphasized that the government understands the importance of ICT and places ICT at the heart of Taiwan’s competitiveness. To further Taiwan’s competitiveness, for the past decade the RDEC has worked with the various government agencies and industries to promote ICT usage and readiness, promote quality lifestyle, and make e-government services even more rich and diversified to meet the public’s needs. These efforts at integrating e-government services has thus repeatedly gained international recognition. According to the WEF Global Information Technology Report 2010-2011, Taiwan’s e-government services usage has moved from the third to the second place, and governmemnt ICT readiness has improved from last year’s eighth place to the fifth.
To further improving e-goverment services based on the existing sound foundation, the RDEC has launched the fourth phase (2012-2016) of e-government program, aiming to deliver substantial benefits to the citizens in terms of better online services, greater administrative efficiencies and higher citizen participation. Online services planned for the fourth phase of e-government will tap into “DNA” as its core concept, which includes D (Device) for the development of services for portable devices, N (Network) for the development of application services for the wireless high-speed broadband Internet, and A (Application) for taking advantage of Web 2.0 social networking to develop innovative services to better meet the public’s needs. The fourth phase of e-government program places emphasis on providing overall integrated services to the citizens, “taking the public as the frist priority,” with the public, enterprises, and civil servants as the main target customers. The next phase of e-government program lays out the vision of “Services without Borders, Better Life for All,” and encompasses three major objectives, namely, promoting quality, cross-domain services, building a green and shared ICT environment, and enhancing online participation opportunities. With a seamless integration between government services and the public’s needs, it is hoped that in the next phase of e-government program the administrative efficiency will be further improved, providing the public with higher quality of innovative services.