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The 2nd Government Service Quality Award Field Reviews in Action!

Based on the premise that government services have to improve with time to better satisfy citizens’ needs, the Research, Development and Evaluation Commission (RDEC) has put forth continuous efforts to revive civil servants’ passion for public services through innovative approaches. The Government Service Innovation Advancement Program was enacted in 2008. The 1st Government Service Quality Award was also introduced that year to standardize public service quality management, integrating Western government service quality indicators into the innovative service quality ideas the Taiwan government has. The government hopes civil servants can fulfill – “continuous promotion of great service,” “providing citizens the right to information,” and “encouraging agencies to provide innovative services” – these three core goals in their daily work tasks.

A total of 147 government agencies participate in the 2nd Government Service Quality Award. The paper review process will be conducted by the RDEC staff to come up with a list of 46 agencies who pass the preliminary round, including 33 first-line service agencies and 13 service planning agencies. The field review process will begin on April 1 and end around mid-May.

The award ceremony will be held at the end of June. Winners will be given trophies and prizes, and nominated agencies will be awarded with certificates for their outstanding service as well. To ensure the benchmarking results, the RDEC will hold presentations and demonstrations in July and August for civil servants from different central and local agencies.

• Date:2010/7/9

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